Steps to Troubleshoot from Home

In an effort to make the utilization of Edgenuity as simple as possible when you are working from home, we’ve created this guide full of helpful hints. Please reference this guide if you are having difficulty accessing Virtual Classroom courses from a home computer.

1. For immediate assistance, contact Customer Support by selecting Courseware Help and then clicking the ? button in the bottom right. 
2. Ensure the machine and Internet connection meet or exceed the minimum system requirements.
3. Ensure our domain https://*thelearningodyssey.com is a trusted site on your browser.
4. Ensure that Cookies are allowed on your browser for all Edgenuity Pathblazer websites.
5. Ensure that pop-ups are allowed for all Edgenuity Pathblazer websites.
6. Verify your internet connection speed at http://www.speedtest.net.
   • The recommended download is 2.0 Mbps. This is because you are pulling the video from the servers at the Edgenuity home site, rather than from your school’s media server.
7. Clear your browser cache.
   • In your browser, delete the temporary Internet files and cookies. You can do this by pressing the following keys on your keyboard CTRL + SHIFT + DELETE. Be sure to clear data as far back in time as possible.
8. If you continue to experience loading issues, try the following:
   • Temporarily refrain from using any streaming services such as YouTube.
   • On slower connections, when the video appears, press the Pause button to give the video a chance to fully load before playing.
   • Verify that your browser is updated to the latest version
   • Try a different browser. Edgenuity supports Chrome, Firefox, Internet Explorer, Edge, and Safari.
   • If available, try loading the content on another device or internet connection